How Icelandair's change-makers keep work drama-free
Timestamps:
1:33 How conflict relates to expectations
2:23 The key value Oskar aims for in creating long-lasting change
3:15 How Edvardas frames every project to minimize conflict
4:38 Common mistakes Hallur has seen in people trying to create change
6:42 Be prepared to throw out your plan
7:40 How senior leadership can foster an environment where creating change is the norm
9:43 Quickfire: One piece of advice for someone who wants to make their mark on their business
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