Throttling Policy

This policy describes the actions Contentstack may take, under its Master Service Agreement, to protect the security and stability of the Contentstack services.

In accordance with our Master Service Agreement, in the unlikely event of any threat to the security or stability of the Contentstack services caused by a customer or otherwise, Contentstack reserves the right to take the following actions in response:

• Throttle the number of users, amount of data, access, or throughput.
• Reduce the number of users, amount of data, access, or throughput.
• Limit the amount of data, access, throughput, or access by Users.
• Freeze or suspend a user account or access.

Contentstack will take reasonable steps to promptly notify our Customer, so that Contentstack and the Customer may work together to address the issue and endeavor to reduce the impact of such an action on the availability and use of the service wherever possible to do so.

For any help, contact our Customer Support team.